Frequently Asked Questions

About Authenticity

Are all your watches 100% authentic?

Yes, absolutely. Every watch we sell is 100% authentic and sourced directly from authorized distributors. We guarantee the authenticity of every timepiece with original packaging, warranty cards, and certificates.

How can I verify my watch is genuine?

Each watch comes with original manufacturer documentation, serial numbers, and certificates of authenticity. You can verify these with the brand's official service centers.

Do you sell replica or counterfeit watches?

No, never. We are strictly against counterfeit products and only deal in 100% genuine, authentic watches from authorized sources.

Ordering & Payment

What payment methods do you accept?

We accept various secure payment methods including credit/debit cards, mobile banking, and cash on delivery (where available).

Is it safe to shop on your website?

Yes, our website uses SSL encryption to protect your personal and payment information. Your security is our priority.

Can I cancel or modify my order?

Please contact us immediately if you need to cancel or modify your order. We'll do our best to accommodate your request if the order hasn't been shipped yet.

Shipping & Delivery

Do you deliver across Bangladesh?

Yes, we deliver to all major cities and regions across Bangladesh.

How long does delivery take?

Delivery typically takes 3-7 business days depending on your location. We'll provide tracking information once your order ships.

What are the shipping charges?

Shipping charges vary based on your location and order value. Free shipping may be available for orders above a certain amount.

Warranty & Returns

Do the watches come with warranty?

Yes, all watches come with the manufacturer's official international warranty. Warranty periods vary by brand, typically ranging from 1-5 years.

What is your return policy?

We accept returns within 7 days of delivery if the watch is unused, in original condition with all packaging and documentation intact.

What if my watch arrives damaged?

Please contact us immediately with photos. We'll arrange for a replacement or full refund for any watches damaged during shipping.

Product Information

Can you help me choose the right watch?

Absolutely! Our team of watch enthusiasts is here to help. Contact us with your preferences and budget, and we'll recommend the perfect timepiece for you.